Privacy vs Terms
This page covers data handling only. Account rules, lobby conduct and dispute steps live on the terms page, written in the same plain voice so the two read as one set.
LEGAL REFERENCE
How pilar1001 Handles Your Privacy
This is the pilar1001 privacy policy — the page that tells you exactly what we collect when you open an account, what we never touch, and how your...
Plain-English PolicyIndonesia-AlignedWallet-SafeYour Data, Your CallUpdated Regularly
Our Privacy Posture and Jurisdiction
We process your account data under the rules that apply to supported regions in Indonesia, and only where local law permits. When you open a pilar1001 account we keep the basics — your handle, contact point, verification flags and the wallet reference you choose from DANA, OVO, GoPay or QRIS. We never sell that data. We share it only with payment partners
and identity checks needed to move funds in and out of your lobby balance. You can request a copy, a correction or a deletion at any time, and we'll confirm action within a reasonable window. This page updates whenever the policy itself changes, never silently.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Privacy Contact Paths
Team online
Privacy Inbox
Email our privacy desk directly when you want a data export, a correction or a full account erase. We reply in the order requests arrive and confirm each step in writing.
In-Lobby Chat
Open the chat bubble inside your account and ask for the privacy team. The agent routes your ticket straight to the reviewer who handles data requests, not the general queue.
Account Settings
Head to your account settings to download saved details, unlink a DANA, OVO, GoPay or QRIS reference, or close the profile. Self-serve options work without waiting on a reply.
WHY THIS PLATFORM
Editorial Trust Signals for This Policy
Named Reviewer
Every revision of this policy is signed off by a named member of our compliance desk before it goes live. We don't push silent edits, and the change date sits at the foot of the page.
Indonesia-Aligned Drafting
The wording is drafted with Indonesian data expectations in mind, not copy-pasted from a generic template. That's why DANA, OVO, GoPay and QRIS handling is written into the body, not bolted on.
Plain Language
We keep clauses short and avoid stacked legal jargon. If a sentence needs a second read, we rewrite it. You should finish this page knowing what we hold and why.
Versioned History
Older versions of the policy stay archived on request. If you signed up under a previous draft, ask support and we'll send the exact text that applied to your account at that time.
Limited Data Sharing
We share data only with the payment processors, identity partners and infrastructure providers needed to run your lobby. Marketing brokers and unrelated third parties are not on that list, full stop.
Active Review Cycle
Our team revisits this document on a fixed cycle and after every meaningful product change. The goal is consistency between what the lobby actually does and what this page says it does.
BENCHMARKED
Consistency Across Our Policy Pages
Privacy vs Cookies
Cookies and tracking pixels have their own page. Here we point to it; there you'll find the full table of what each cookie does and how to switch optional ones off.
Privacy vs KYC
Identity checks are summarised here and detailed on the KYC page. Both documents agree on what we ask for, when we ask, and how long we keep verification artefacts.
Privacy vs Payments
Wallet handling for DANA, OVO, GoPay and QRIS is referenced here and unpacked on the payments page. Neither page contradicts the other on retention windows.
Privacy vs Security
This page tells you what we collect; the security page tells you how we store it. Encryption, access controls and breach steps are kept on that sibling document.
Privacy vs Marketing
Promotional contact preferences sit in your account settings and on the marketing notice. Opting out there does not affect the service messages described in this policy.
Privacy vs Closure
Closing your account is touched on here and walked through on the account-closure page. Both confirm the same retention window for records we must keep by law.
What This Policy Page Shows You
Clear Section Headers
The page is split into labelled blocks so you can jump straight to the part you care about — collection, sharing, retention or your rights — without scrolling through the whole document.
Last-Updated Stamp
A visible date at the foot of the page tells you when the policy last changed. If that date moves, something material moved with it, and we summarise the edit nearby.
Rights Summary Block
A short block lists the rights you can exercise — access, correction, erasure, portability — with the contact path beside each one so you don't hunt for an email address.
Retention Table
We show how long each category of data sits with us, from session logs to verification documents, so you don't have to guess what survives after you close the account.
Wallet Reference Notes
A dedicated note covers what we store when you link DANA, OVO, GoPay or QRIS — references and status flags, not the wallet credentials themselves.
Plain-Language Glossary
Terms like processor, controller and lawful basis get short definitions inline. You shouldn't need a second tab open to follow what this policy actually commits us to.
Privacy Policy Questions
We collect your handle, a contact point, verification flags from the identity check, and the wallet reference you pick from DANA, OVO, GoPay or QRIS. Nothing extra is taken just to fill a database.
No. We share data only with the payment processors, identity partners and infrastructure providers needed to run your lobby. Marketing brokers and unrelated resellers never receive your pilar1001 records under this policy.
Email the privacy inbox or open in-lobby chat and ask for a data export. We confirm receipt, verify the request is yours, and send the file within a reasonable working window.
Yes, where local law permits. Some records — such as transaction logs tied to DANA, OVO, GoPay or QRIS movements — must be kept for a fixed retention period before full erasure completes. We explain which when you ask.
Active account data stays while your account is open. Verification artefacts and payment records follow fixed retention windows after closure. The retention table on this page lists each category with its own timer.
We update the last-updated stamp at the foot of the page and summarise the change nearby. Material changes that affect your rights are flagged in your account so you see them before next login.
A named member of our compliance desk signs off every revision before publication. If you want to know who handled a specific version, contact the privacy inbox and we'll point you to the right reviewer.